Returns and Exchanges

Returns & Exchange Policy

At Miné, we carefully check every article before it is dispatched. We want you to receive your order in the best possible condition.

Because our articles are stitched and prepared with care, we currently offer size exchanges only.

Size Exchange

If the size you ordered does not fit, you may request an exchange for another available size of the same product.

We do not offer exchanges for a different product, design, colour, or style.

Exchange Conditions

To be eligible for a size exchange:

* The exchange request must be made within 3 days of receiving your order.
* The article must be unworn and unused.
* The article must be in its original condition.
* Original tags and packaging must be intact.
* The article must not have been washed, altered, damaged, stained, or otherwise used.
* The requested replacement size must be available.

Non-Exchangeable Items

We cannot accept exchanges for items that have been:

* Worn
* Washed
* Altered
* Damaged after delivery
* Stained or soiled
* Returned without original tags or packaging

Different Product Exchanges

Miné does not offer exchanges from one product to another.

For example, if you purchased a shirt and want to exchange it for a different shirt or another product, this will not be possible. Exchanges are available only for a different size of the same product, subject to availability.

We will review the matter and assist you with an appropriate solution.

Exchange Shipping

Shipping charges related to a size exchange may be the responsibility of the customer, except where the exchange is required because Miné sent an incorrect or defective item.

Advance Payment

The advance payment is not automatically refundable simply because a customer changes their mind or selects the wrong size. Any approved exception will be handled at the discretion of Miné and in accordance with applicable law.

For assistance with an exchange, please contact our customer support team before sending an item back.

Miné — Girls Wear